Having been lawyers ourselves, we are well aware of how difficult it is to handle legal matters while continuing to develop clients.
Likewise, our responsibilities as a manager enabled us to observe how much easier the development of a firm becomes when the combined potential of the lawyers and their teams is used properly.
In the increasingly competitive environment in which lawyers evolve today, a well thought out client development policy at the level of the lawyers, within the firm and in its departments is fundamental for the growth and continuity of a firm. Based on our wealth of experience built on having been in charge of service lines and networks, we help our clients transform their organisations by making them work as a unit and getting them to use a more proactive approach in their markets.
Some of my assignments:
- Setting up a client development policy: institutionalising
the firm’s client base and development plan;
- Assisting a firm to reorganise its marketing and communication
function;
- Setting up a client care program;
- Assisting partners to develop their client portfolios;
- Conducting satisfaction audits among a firm’s main
clients.
|
